Refund Policy

All return requests must be submitted within 15 calendar days of the order’s delivery date.

Non-Returnable Items

The following items and requests will not be approved for return:

• Products marked as Final Sale on the listing and order confirmation
• Items that have been damaged due to improper use, mishandling, or regular wear and tear
• Return requests filed after the 15-day return window has expired.

Return Process

Reach out to our team at info@universalft.com, including your order number and a detailed description of the reason for return

Wait for our support team to approve your request and send you specific return shipping instructions

Ship the item back to us using a trackable shipping service (tracking information is required for all returns)

Refund Processing

Once the returned item is delivered to our warehouse and inspected to meet return eligibility, we will process your refund within 2 business days. Refunds will be credited back to the original payment method used for the order.

Note: Original shipping fees are non-refundable. Shipping costs will only be refunded in the event that the return is a result of our error (e.g., incorrect item shipped, damaged product on arrival).

Contact Us

Company Name: UNIVERSAL FURNITURE,INC.

Address: 11420 S. ORANGE BL. TRAIL, ORLANDO, FL 32837

Phone: +1 2078319630

Email: info@universalft.com

Business Hours: Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)

Response Promise: We will respond within 24 hours